Experience Top-Level Support for Your SaaS

Skilled Personal for Your Product

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Direct your attention to expansion while simultaneously minimizing operational costs

Running a startup involves prioritizing tight and flexible budgets while fostering growth and scalability. By outsourcing your customer support, your team can concentrate on expanding the business and developing products instead of getting consumed by daily operational tasks. Therefore, it is logical to consider outsourcing certain activities, with customer service likely being the primary option.
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Phone, Email and Chat Support for the SaaS Companies

Unmaze provides a comprehensive Support-as-a-Service solution encompassing system design, configuration, management, recruitment, training, and QA. There are no setup costs involved. We are accessible round-the-clock, 24 hours a day, 365 days a year, and can seamlessly integrate with any existing support help-desk platform.

Hybrid Approach

We acknowledge the significance of customer success within SaaS companies and recognize the impracticality of outsourcing it. As a result, we provide a hybrid solution for SaaS support.

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Ensure the retention of strategic capabilities internally

Considering that a significant number of tier 1 tickets can often be associated with straightforward problems like user errors, payment and account issues, internet connectivity, and the absence of detailed instructions, it is unnecessary to handle these tickets internally. These particular tickets hold minimal strategic importance for SaaS companies, making our service particularly compelling as we can assist you in lowering expenses and enhancing scalability.

Smart Support System

By setting up a Smart-Support-System, our agents will receive and promptly resolve tier 1 tickets. Additionally, any valuable feedback provided by customers will be relayed to your team, recognizing the significance of such feedback for your company.

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Workflow

Estimated Service Milestones

Day 01
Initial meeting to understand the customer’s needs and evaluate the service requirements.
Day 04
Following our analysis, receive our quote for the service and sign our service agreement.
Day 8

Initiate the training program with our lead.

Day 15
Complete the training program and launch the improved service.
Day 60
Evaluation of the service and necessary adjustments.