Your Professional Partner for E-commerce Support

Win Repeating Customers with our Support Services

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Omnichannel and Multilingual Expertise

We understand that your customer support requirements may vary and be intricate, but rest assured, we have the solutions you need. Irrespective of the CMS you use for your selling platform, be it Magento, WooCommerce, BigCommerce, Shopify, Prestashop, or others, we’ve got you covered. We offer comprehensive support for various marketplaces such as Amazon, eBay, Walmart, NewEgg, Sears, CDiscount, Rakuten, Allegro, and more. Additionally, providing support for Facebook and Twitter is a no-brainer for us.

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Embracing Outsourcing is the Optimal Solution

For a business that operates 24/7 throughout the year, a 24/7 support system is essential. Opting to keep support in-house would be impractical, as it incurs high costs, consumes valuable time, and becomes tedious for many business owners. Entrust the task to professionals, and surprisingly, it could even prove more cost-effective.

Unmaze is Your Partner

Unmaze provides a comprehensive e-commerce solution tailored for companies. Our services encompass system design & setup, management, recruitment, training, and quality assurance, all without any initial setup expenses. With a particular focus on e-commerce payment support, we boast extensive expertise in working harmoniously with merchants and payment systems. This enables us to seamlessly manage all aspects of payments, refunds, and reimbursements according to your specific policies.
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Customer Support: A Crucial Element of Success

In today’s competitive industry landscape, an online business must establish a unique identity that fosters a sustainable competitive advantage. Among the crucial elements that contribute to building a devoted customer base, exceptional customer service stands out as paramount. This entails offering round-the-clock support, ensuring prompt and professional assistance for your valued customers.

Expand Your Horizons: The Global E-Commerce Arena

In this era of escalating E-commerce competition, online businesses must seek out fresh revenue streams. A major hurdle in the world of global E-commerce is ensuring round-the-clock multilingual support. Rest assured, our company’s founder has successfully sold a global E-commerce venture, raking in an impressive annual revenue of $3.5 million across 8 diverse selling platforms and 4 languages. This accomplishment attests to our profound understanding of your requirements and needs.

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International Corporation Support Level

By entrusting your support to Unmaze, you instantly acquire customer service capabilities on par with those of multinational corporations. Unmaze will pave the way for global expansion and empower your business to tap into previously inaccessible revenue streams. Outsourcing support to Unmaze marks your initial stride toward establishing an international e-commerce enterprise.

Prevent Marketplace Suspensions

For online businesses heavily reliant on platforms like Amazon and eBay for a significant portion of their sales, ensuring a dependable and sustainable service is crucial. These marketplaces evaluate customer satisfaction through various metrics and have minimal tolerance for subpar or sluggish performance.

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Workflow

Estimated Service Milestones

Day 01
Initial meeting to understand the customer’s needs and evaluate the service requirements.
Day 04
Following our analysis, receive our quote for the service and sign our service agreement.
Day 8

Initiate the training program with our lead.

Day 15
Complete the training program and launch the improved service.
Day 60
Evaluation of the service and necessary adjustments.